Live chat support

We can implement Live Person technology which enables you to provide live chat support to you customers. They can chat live online with your representatives and ask for detailed information as they sit at their computers. There is no need for an additional phone call, as queries can be answered instantly.

Live Person online customer support can be especially useful for travel companies that offer complicated products or tailor-made solutions, where human interaction is necessary to make the sale.

How Live Person works

The live chat call is answered by one or more, ‘duty’ operatives within your company. These personnel should have good knowledge of the company’s products and be able to give accurate and immediate advice.

The benefits of live online customer support

Live Person allows companies to offer a superior level of customer service through their websites.

It enables businesses to handle customer queries more efficiently, because experienced agents can have up to seven chats with different clients at any one time.

By offering immediate and personal responses, businesses enjoy a deeper level of interaction with their website visitors. Live Person provides valuable opportunities to establish trust and make the sale.

Benefits:

• Provide better levels of online service
• Deal with customer queries more efficiently
• Tracking systems allow businesses to accurately allocate customer service resources
• Makes complex buying decision far easier online